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Care Home receives “Outstanding” on all areas

24/01/2018

An East Riding care home has been rated “Outstanding” overall by the Care Quality Commission.

The CQC has found the quality of care provided by Willersley House in Willerby, East Riding of Yorkshire to be Outstanding following an inspection.
Willersley House provides accommodation and support for up to a maximum of 34 people in one adapted building. CQC inspectors rated the service as Outstanding in all areas.

The service provided outstanding support to people and was very responsive to people's needs. The service also provided outstanding support to staff.

People received an outstanding level of care. Skilled and extremely caring staff supported people in the way they chose and end of life care was exceptional.

The environment at Willersley House was calm and inviting. The registered manager, the staff team and the people who used the service were all very keen to share their thoughts and views of the service.

Without exception people and their relatives were extremely complimentary about the service. They were full of praise for the management and care staff and the CQC that they were exceptionally kind, caring and compassionate towards them. All of the people the CQC spoke with said they felt that Willersley House was an excellent place to live and that they felt safe. People consistently referred to the service as being ‘one big family’ and considered it their home. Relatives also confirmed that people living and working at the home had become an extended family.

The provider was creative in seeking people’s feedback and people were actively involved in making decisions about the care that they received. Their opinions were respected and listened to. The service was run very much around the needs of those living there.

For the Full report go https://www.cqc.org.uk/location/1-117976897

 

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