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Your spotlight on local services

Home Care Services Report

Posted on 08/07/2016

Healthwatch East Riding of Yorkshire publishes report on Home Care services in the East Riding

Healthwatch East Riding of Yorkshire (HWERY) has today published a report examining the quality of Domiciliary Care (also known as Home Care) services in the region.
With the assistance of East Riding of Yorkshire Council, Healthwatch sent out 600 questionnaires to people currently receiving care services in their homes and received 226 replies. From the results of the survey, Healthwatch identified four things that were most important to those currently receiving care:

  • Long enough visits
  • Friendly care workers
  • Continuity of care (i.e. seeing the same carer all the time)
  • Punctuality

Healthwatch were delighted that overall, 96% of those we spoke to were either satisfied or very satisfied with the care they receive. There were, however, some areas for improvement identified and Healthwatch has made recommendations to East Riding Council (who commission home care) and the agencies who provide home care. Areas for improvement include:

  • Improving the communication between home care agencies and people receiving care;
  • Ensuring greater continuity of care (one respondent to the survey told Healthwatch they had been visited by seven different carers in one week);
  • Making more time for social interaction with care workers who are often rushing around trying to finish all the tasks before moving onto their next client.

Download the Home Care Services Report

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