Minor Injuries Units Report
Healthwatch East Riding of Yorkshire (HWERY) has today published a report examining patients’ experiences of Minor Injuries Units in the region.
The report details a three month investigation during which Healthwatch representatives visited all six Minor Injuries Units in the East Riding at Beverley, Bridlington, Driffield, Goole, Hornsea, and Withernsea and spoke to patients about their experiences.
Overall, HWERY found very high levels of satisfaction from patients with 98% saying that they had received good or excellent treatment. Staff received high praise from the public and it was clear that the people HWERY spoke to value the service, which they described as “local” and “convenient”.
However, the report also highlighted some areas where improvements could be made to the services, which included improved signage, longer opening hours and better access to refreshments. The investigation also highlighted concern with the complexity of the current setup with each of the units having different opening hours and providing certain services at some times of the day but not at others. HWERY also found that some units receive very few patients on a daily basis.
Delivery Manager at HWERY, Linsay Cunningham, said:
“We carried out this investigation in order to find out what local people think of their Minor Injuries Units. We are pleased that levels of patient satisfaction are high and in particular that patients reported that the quality of care given by staff was excellent.”
The report has been submitted to East Riding of Yorkshire Clinical Commissioning Group (CCG) to consider as part of their consultation on urgent care provision. We would like to encourage the public to get involved and have their say on the CCG’s future plans for urgent care. Further information about the consultation will be posted on our website when it is available.”