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Your spotlight on local services

Residential Care Home Quality Report

Posted on 09/11/2016

Healthwatch East Riding of Yorkshire publishes Residential Care Home quality report.

Healthwatch East Riding of Yorkshire (HWERY) has published a report examining the quality of Residential Care Homes in the region. This final report follows on from an interim report, which HWERY published in August 2015.     
Over an eighteen month period, HWERY visited twenty five Care Homes across the East Riding of Yorkshire area. These included a wide variety of providers, from small independent family businesses to large national providers, and had a large geographical spread. 
Overall, HWERY found high levels of satisfaction from residents with staff receiving much praise. HWERY volunteers, who conducted the visits, were particular impressed by the quality of care for residents with dementia and by the amount of personalisation that was available in most homes. 
However, HWERY also found that some homes, particularly those using older building, struggled with storage and décor issues. There were also concerns regarding poor communication with other health and social care organisations.  
Delivery Manager at HWERY, Linsay Cunningham, said:

“We are pleased that levels of resident satisfaction in the Care Homes we visited appear to be high and hope that other providers of residential care will take on board some of the good practice we found.

“However, a lack of coordination between different health and social care organisations is still causing unnecessary problems and/or delays for some older people in the East Riding. We would like to work with Hull and East Yorkshire Hospital Trust and local health commissioners to ensure all of East Riding’s care home residents get the best care.”

“Healthwatch is currently seeking views from people who have been discharged from hospital in the past 18 months. If you have a story to tell; good, bad or in between, please get in touch and share your experiences.”

Download the Residential Care Home Quality Report


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