What happens on a visit?.

Enter and View visits can be announced or unannounced; it will depend on why we are there. If it is announced, a member of the Healthwatch team will contact the provider in advance and let them know about the intended visit. A small team of Healthwatch volunteers will come to observe the service. They will all have received training and will all have had a DBS check.
 
They will ask staff, service users, and family members if present, some questions in a friendly and informal style about their experiences of the service. Some questions may relate to experiences of health and social care services more generally.
 
After an Enter and View visit, a short report will be written up and shared with the provider of the service. Recommendations may be made in order to help make services better for the people who use them. The report may also be shared with relevant commissioners and be put up on this website.
 

Who can Enter and View?.

Enter and View Ambassadors are ordinary people, often without previous experience in health or social care. However, they are all interested in giving people a say in the services they receive.

In order to become an Enter and View Ambassadors, individuals need to:

1. Complete an application form
2. Attend an interview
3. Undertake a DBS check
4. Complete the training detailed below.

Our Enter and View Ambassadors receive full training to equip them with the skills needed to carry out Enter & View visits, including:

• Enter and View Training
• Safeguarding Training
• DBS (Disclosure Barring Service) Check
• Equality and Diversity Training (not compulsory but completed by all representatives)

Our Enter and View Ambassador will wear an official badge to identify them when they are visiting a place for us.

Interested to find out more?.

If you have any questions or would like further information about Enter and View visits, as a provider of services or as a service user, speak to one of the team.
 
Alternatively, if you are interested in becoming an Enter and View Ambassador, please see our Volunteering page.
 

Healthwatch Enter and View Ambassadors.

Our current Ambassadors are listed below:
 
Individual names will be added as appointed

Enter and View Reports

 
Healthwatch East Riding of Yorkshire carries out ‘Enter & View’ visits in order to gather the views and experiences of patients, their relatives and staff in health care premises in the East Riding area. This is done through discussion with individuals (both patients and staff) and through observation of the services being delivered. ‘Enter and View’ is not an inspection; it is about gathering information from service users to add to a wider understanding of how services are delivered to local people.
 
These are the Enter and View reports compiled and published by Healthwatch East Riding of Yorkshire. We update this page regularly