Enter and View

Enter and View.

Under the Healthwatch regulations, local Healthwatch organisations have the power to ‘Enter and View’ providers so that our Enter and View Ambassadors can observe how services are being delivered. The purpose of the visits are to identify good practice that can be celebrated and shared with others, and to identify any issues raised by service users.
 
Enter & View is not an inspection; we do not look at care plans, medicines management, etc. The Care Quality Commission (CQC) look at the clinical aspects of a service. Enter & View gives a voice to the people using a service and asks them what they think of the service they receive and whether it is working for them.
 
Organisations must allow an Ambassador from Healthwatch to ‘Enter and View’ and look at how services are being provided, as long as this does not affect the care being delivered or the privacy and dignity of people using services.
 
Providers do not have to allow entry to parts of a care home which are not communal areas or allow entry to premises if their work on the premises relates to children’s social services. We are also not permitted to ‘Enter and View’ local authorities’ social services for people under the age of 18.

What happens on a visit?.

Enter and View visits can be announced or unannounced; it will depend on why we are there. If it is announced, a member of the Healthwatch team will contact the provider in advance and let them know about the intended visit. A small team of Healthwatch volunteers will come to observe the service. They will all have received training and will all have had a DBS check.
 
They will ask staff, service users, and family members if present, some questions in a friendly and informal style about their experiences of the service. Some questions may relate to experiences of health and social care services more generally.
 
After an Enter and View visit, a short report will be written up and shared with the provider of the service. Recommendations may be made in order to help make services better for the people who use them. The report may also be shared with relevant commissioners and be put up on this website.
 

Who can Enter and View?.

Enter and View Ambassadors are ordinary people, often without previous experience in health or social care. However, they are all interested in giving people a say in the services they receive.

In order to become an Enter and View Ambassadors, individuals need to:

  1. Complete an application form
  2. Attend an interview
  3. Undertake a DBS check
  4. Complete the training detailed below.

Our Enter and View Ambassadors receive full training to equip them with the skills needed to carry out Enter & View visits, including:

  • Enter and View Training
  • Safeguarding Training
  • DBS (Disclosure Barring Service) Check
  • Equality and Diversity Training (not compulsory but completed by all representatives)

Our Enter and View Ambassador will wear an official badge to identify them when they are visiting a place for us.

Interested to find out more?.

If you have any questions or would like further information about Enter and View visits, as a provider of services or as a service user, speak to one of the team.
 
Alternatively, if you are interested in becoming an Enter and View Ambassador, please see our Volunteering page.
 

Healthwatch Enter and View Ambassadors.

Our current Ambassadors are listed below:
 
Individual names will be added as appointed

Enter and View Reports

 
Healthwatch East Riding of Yorkshire carries out ‘Enter & View’ visits in order to gather the views and experiences of patients, their relatives and staff in health care premises in the East Riding area. This is done through discussion with individuals (both patients and staff) and through observation of the services being delivered. ‘Enter and View’ is not an inspection; it is about gathering information from service users to add to a wider understanding of how services are delivered to local people.
 
These are the Enter and View reports compiled and published by Healthwatch East Riding of Yorkshire. We update this page regularly

 GP Surgeries
 
 2015

Driffield
Medical Centre

Field House
Surgery

Hessle Grange
Medical Practice

Leven and Beeford
Medical Practice

Market Weighton
Group Practice

Pocklington
Group Practice

 

 

South Holderness
Medical Practice

 

 

 
 
 Hospitals
 
 2015

Goole and District
Hospital

Hull Royal Infirmary
Discharge Lounge

Hull Royal Infirmary
Emergency Department

 

 

Minor Injuries
Units

 

 

 
 
 Mental Health and Learning Disability Services
 
 2015

 

 

Hawthorne Court

 

 

 
 
 Care Homes
 
 2015

Aarondale

Albermarle

Bessingby Hall

Goole Hall

Holly Lodge

Holyrood House

Hook Hall

Lindum House

Mallard Court

Queens Residential Home

Shamrock

Snaith Hall

The Arches

The White House

Westwood Park

 
 
 2016

Allendale

Bluebell

Glenfields

Hallgarth

Lavender House

Oaktree House

 

Sandhall Park

Spring House

 

 
 
 2017

Aarondale (Re-Visit)

Albermarle (Re-Visit)

Allendale (Re-Visit)

Beech Tree

Belgrave Court

Bessingby (Re-Visit)

Beverley Grange

Beverley Parklands

Bluebell House (Re-Visit)

Bridlington Lodge

Brough Manor

Cedar Grange

Claremont

Elizabeth Homes

Figham House

Glenfields (Re-Visit)

Google Hall (Re-Visit)

Granville Court

Hallgarth (Re-Visit)

Holly Lodge (Re-Visit)

Holyrood

Hook Hall (Re-Visit)

Lavender House (Re-Visit)

Lindum House (Re-Visit)

Mallard Court (Re-Visit)

Oak Tree (Re-Visit)

Overton House

Parklands

Priory Care (Re-Visit)

Queens (Re-Visit)

Sandhall Park (Re-Visit)

Shamrock House (Re-Visit)

Sherbutt House

Snaith Hall (Re-Visit)

Springfield House (Re-Visit)

Swanland House (Re-Visit)

The Beeches

The Green

The Manor House

The Old School House
And Courtyard (Brough)

The Old School House
(Beverley)

The Old Vicarage

The Weir

The White House (Re-Visit)

Westerlands

Westfield Park

William Wilberforce

Windsor Court

 

 

Woodleigh

 

 

 
 
 2018

Aarondale

Benjamin Lodge

Cassandra House

Emmanuel

Kirkella Mansions

Magnolia House

North Ferriby

Northfield

Orchard Court

Promenade

Prospect House
– Goole

Prospect House
– Swinefleet

Red House

Redstacks

St Marys
Care Centre (Revisit)

Riverhead

Rosewood

Ryehill Country
Lodge

Spring House

St Marys

Stuart House

Summer Court

The Limes

The Park

Thorn Hall

The Rowans

Westfield

Willersley

Willowgarth

Woodlands

 
 
 2019

Bempton Old Rectory

Hesslewood House

Magdalen Park

Orchard Court

Rosewood Lodge

Sandy Lane

Stuart House

Summer House (Re-visit)

The Limes

The Old School House
– Gilberdyke

The Rowans

Thorn Hall (Re-visit)

Westfield

White Rose Lodge

Willersley (Re-visit)

Willowgarth

Wold Haven

Woodlands

 
 
 GP Surgeries
 
 2015

Driffield
Medical Centre

Field House
Surgery

Hessle Grange
Medical Practice

Leven and Beeford
Medical Practice

Market Weighton
Group Practice

Pocklington
Group Practice

 

South Holderness
Medical Practice

 

 
 
 Hospitals
 
 2015

Goole and District
Hospital

Hull Royal Infirmary
Discharge Lounge

Hull Royal Infirmary
Emergency Department

Minor Injuries
Units

 
 
 Mental Health and Learning Disability Services
 
 2015

 

Hawthorne Court

 

 
 
 Care Homes
 
 2015

Aarondale

Albermarle

Bessingby Hall

Goole Hall

Holly Lodge

Holyrood House

Hook Hall

Lindum House

Mallard Court

Queens Residential Home

Shamrock

Snaith Hall

The Arches

The White House

Westwood Park

 

 
 
 2016

Allendale

Bluebell

Glenfields

Hallgarth

Lavender House

Oaktree House

Sandhall Park

Spring House

 
 
 2017

Aarondale (Re-Visit)

Albermarle (Re-Visit)

Allendale (Re-Visit)

Beech Tree

Belgrave Court

Bessingby (Re-Visit)

Beverley Grange

Beverley Parklands

Bluebell House (Re-Visit)

Bridlington Lodge

Brough Manor

Cedar Grange

Claremont

Elizabeth Homes

Figham House

Glenfields (Re-Visit)

Google Hall (Re-Visit)

Granville Court

Hallgarth (Re-Visit)

Holly Lodge (Re-Visit)

Holyrood

Hook Hall (Re-Visit)

Lavender House (Re-Visit)

Lindum House (Re-Visit)

Mallard Court (Re-Visit)

Oak Tree (Re-Visit)

Overton House

Parklands

Priory Care (Re-Visit)

Queens (Re-Visit)

Sandhall Park (Re-Visit)

Shamrock House (Re-Visit)

Sherbutt House

Snaith Hall (Re-Visit)

Springfield House (Re-Visit)

Swanland House (Re-Visit)

The Beeches

The Green

The Manor House

The Old School House
And Courtyard (Brough)

The Old School House
(Beverley)

The Old Vicarage

The Weir

The White House (Re-Visit)

Westerlands

Westfield Park

William Wilberforce

Windsor Court

 

Woodleigh

 

 
 
 2018

Aarondale

Benjamin Lodge

Cassandra House

Emmanuel

Kirkella Mansions

Magnolia House

North Ferriby

Northfield

Orchard Court

Promenade

Prospect House
– Goole

Prospect House
– Swinefleet

Red House

Redstacks

St Marys
Care Centre (Revisit)

Riverhead

Rosewood

Ryehill Country
Lodge

Spring House

St Marys

Stuart House

Summer Court

The Limes

The Park

Thorn Hall

The Rowans

Westfield

Willersley

Willowgarth

Woodlands

 
 
 2019

Bempton Old Rectory

Hesslewood House

Magdalen Park

Orchard Court

Rosewood Lodge

Sandy Lane

Stuart House

Summer House (Re-visit)

The Limes

The Old School House
– Gilberdyke

The Rowans

Thorn Hall (Re-visit)

Westfield

White Rose Lodge

Willersley (Re-visit)

Willowgarth

Wold Haven

Woodlands