Enter and View.
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Under the Healthwatch regulations, local Healthwatch organisations have the power to ‘Enter and View’ providers so that our Enter and View Ambassadors can observe how services are being delivered. The purpose of the visits are to identify good practice that can be celebrated and shared with others, and to identify any issues raised by service users. Enter & View is not an inspection; we do not look at care plans, medicines management, etc. The Care Quality Commission (CQC) look at the clinical aspects of a service. Enter & View gives a voice to the people using a service and asks them what they think of the service they receive and whether it is working for them. Organisations must allow an Ambassador from Healthwatch to ‘Enter and View’ and look at how services are being provided, as long as this does not affect the care being delivered or the privacy and dignity of people using services. Providers do not have to allow entry to parts of a care home which are not communal areas or allow entry to premises if their work on the premises relates to children’s social services. We are also not permitted to ‘Enter and View’ local authorities’ social services for people under the age of 18. |
What happens on a visit?.Enter and View visits can be announced or unannounced; it will depend on why we are there. If it is announced, a member of the Healthwatch team will contact the provider in advance and let them know about the intended visit. A small team of Healthwatch volunteers will come to observe the service. They will all have received training and will all have had a DBS check. |
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Who can Enter and View?.Enter and View Ambassadors are ordinary people, often without previous experience in health or social care. However, they are all interested in giving people a say in the services they receive. In order to become an Enter and View Ambassadors, individuals need to:
Our Enter and View Ambassadors receive full training to equip them with the skills needed to carry out Enter & View visits, including:
Our Enter and View Ambassador will wear an official badge to identify them when they are visiting a place for us. |
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Interested to find out more?.If you have any questions or would like further information about Enter and View visits, as a provider of services or as a service user, speak to one of the team. |
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Healthwatch Enter and View Ambassadors.Our current Ambassadors are listed below: | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Enter and View Reports
GP Surgeries 2015
Hospitals 2015
Mental Health and Learning Disability Services 2015
Care Homes Beverley 2015
2017
2019
Bridlington 2015
2017
2018
2019
Goole 2015
2016
2017
2018
Haltemprice 2016
2017
2018
2019
Holderness 2015
2016
2017
2018
2019
Wolds 2015
2016
2017
2018
2019
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