Independent Strategic Advisory Body

Independent Strategic Advisory Body (ISAB) Chair / Member.


Purpose of the Role.

Healthwatch aims to improve local Health and Social Care services,by using the experiences of service users, family of and carers to identify good and poor practices,as well as gaps in the provision of services. We want to build confidence within the community,that their experiences, whether good or poor, are important, that they should be heard and will make a difference.


The ISAB overviews and supports the work and activities of the Healthwatch team,by using each member’s expertise and experience,to refine the direction of our approach,and ensure performance meets targets set. The ISAB will set, implement and monitor strategic objectives and core values of Healthwatch, build and maintain good relationships with stakeholders,and promote Healthwatch across their network.


Key Tasks.


  • Ensure that meetings of the ISAB (and any public meetings) are chaired in an effective manner, ensuring that everyone has a reasonable chance to speak and take part.
  • Prepare the agenda for ISAB meetings,in conjunction with the Healthwatch Delivery Manager.
  • Be able to listen to and understand a wide range of views, present information clearly and concisely,and get clarification of relevant points, thus enabling the body to make effective strategic decisions.
  • Act as an ambassador and representative for Healthwatch Kingston-Upon-Hull,upholding the reputation and values of the organisation.
  • Network and promote the purpose, achievements, and benefits of Healthwatch Kingston-Upon-Hull.

Chair and Members.

  • Take a strategic overview of the work,and activities of Healthwatch Kingston-Upon-Hull.
  • To participate in setting, implementing and monitoring Healthwatch Kingston-Upon-Hull,strategic objectives and core values.
  • Safeguard the independence, openness and transparency of Healthwatch Kingston-Upon-Hull,make recommendations to the management of Meeting New Horizons CIC,where these could be called into question.
  • To receive, read and consider reports and question these where necessary,to ensure that decisions are well founded.
  • Demonstrate accountability to the local community,for the way it takes decisions through adoption,and use of good governance principles, including transparency, independence and lay leadership.
  • Build and maintain good relationships with key stakeholders.
  • Network and promote the achievements, purposes and benefits of Healthwatch Kingston-Upon-Hull.
  • To declare any relevant personal, professional or commercial interests,in any matters being discussed by the Body.
  • Meet a minimum of four times per year.

Personal Attributes.

Independent members of the ISAB will be appointed for their skills and expertise in one or more of the following areas:

  • Patient and public engagement.
  • Marketing and communications.
  • Health and social care.
  • Volunteer management.
  • Strategic leadership.
  • Voluntary and Community Sector representation.

We would like members to also demonstrate the following attributes:

  • Good interpersonal skills, demonstrating active listening and an open minded, non-judgemental attitude.
  • Be approachable and confident when engaging with individuals,from a range of backgrounds,and have a commitment to promoting Equality and Diversity.
  • Be respectful, compassionate and supportive of and towards others.
  • Be proactive in protecting personal data,and maintaining confidentiality.
  • Have an interest in Health and Social Care,and be passionate about making a difference to the lives of others.
  • Able to work as part of a team and on own initiative.
  • Good written communication skills,including the ability to take notes and write up conversations.



The ISAB will meet formally at least four times a year,and members are required to attend these meetings. These meetings will be arranged as reasonably as possible,around members availabilities and due to the importance of the role. We would suggest members setting aside one full day for these meetings,and time prior to the meetings to review reports,and prepare documents for the meeting.




ISAB members will be required to attend the Healthwatch office for the ISAB meetings.


Disclosure and Barring Service


You will be required,to undergo an Enhanced Disclosure and Barring Service check for this role. This will be at no cost to you. Having a criminal conviction does not preclude you from volunteering, and each case will be dealt with on an individual basis.


What will you get in return for volunteering with Healthwatch East Riding?

  • Induction training and training specific to your role.
  • Opportunities to access additional training and personal development.
  • The chance to develop new skills,and knowledge to assist with career goals, education and training.
  • Support and supervision from the Volunteer Coordinator.
  • Reasonable out of pocket expenses incurred during the course of your volunteering role.
  • The opportunity to be part of a team and to meet new people.
  • The chance to have an input into the delivery,of local Health and Social Care services,and make a real difference to the lives of local people

Please click here to download an application form. Alternatively, you can complete an online volunteering application form here


If you have any further queries,or need any assistance in completing an application form, please contact Caroline Frost by email: