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Your spotlight on local services

Getting to Good - Healthwatch working with providers to improve care standards


Healthwatch East Riding of Yorkshire (HWERY), the independent watchdog for health and social care services in the East Riding, has been working with a local care home in the East Riding to improve its rating with the Care Quality Commission (CQC).

Spring House in Hornsea, who previously had an overall CQC rating of ‘Requires Improvement’ and was rated as ‘Inadequate’ in the area of safety, has now been rated ‘Good’ in all areas after working closely with Healthwatch East Riding over recent months.

After the last inspection, the new manager of Spring House contacted Healthwatch to see if there was anything HWERY could do to help them improve. HWERY met with the home and developed a plan of how to help them improve which entailed Healthwatch visiting initially every week under their “Enter & View” powers; enabling Healthwatch to get a bigger picture of how the home was working and giving opportunity to provide recommendations to directly improve the lives of residents living at the home.

During the course of their visits Healthwatch has seen the home dramatically change and improve. The staff and management team were committed to change and put in a tremendous amount of hard work to achieve the turnaround in results.

Matthew Fawcett, Delivery Manager for HWERY said:
“The hard work of the Manager and staff of Spring House is what has caused the improved rating score, without their dedication and openness to change, the home would not have scored as well as it did.”

Robyn Cross, Registered Manager at Spring House said:
“HWERY provided the management and care team of Spring House with excellent support and guidance throughout our improvement process. Spring House cannot thank Healthwatch enough for their input in our road to achieving good in all areas with the Care Quality Commission.”

Healthwatch are always willing to work with health and care services to improve. If any care home would like to work with Healthwatch please get in touch on 01482 665 684 or email enquiries@healthwatcheastridingofyorkshire.co.uk

For more information on the work of HWERY please visit: www.healthwatcheastridingofyorkshire.co.uk



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