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Getting To Good Report

Posted on 06/11/2019

Healthwatch East Riding of Yorkshire (HWERY), the independent watchdog for health and social care services in the East Riding, has been working with a local care home in the East Riding to improve its rating with the Care Quality Commission (CQC).

Spring House in Hornsea, who previously had an overall CQC rating of ‘Requires Improvement’ and was rated as ‘Inadequate’ in the area of safety, has now been rated ‘Good’ in all areas after working closely with Healthwatch East Riding over recent months.

After the last inspection, the new manager of Spring House contacted Healthwatch to see if there was anything HWERY could do to help them improve. HWERY met with the home and developed a plan of how to help them improve which entailed Healthwatch visiting initially every week under their “Enter & View” powers; enabling Healthwatch to get a bigger picture of how the home was working and giving opportunity to provide recommendations to directly improve the lives of residents living at the home.

During the course of their visits Healthwatch has seen the home dramatically change and improve. The staff and management team were committed to change and put in a tremendous amount of hard work to achieve the turnaround in results.

Download the Getting to Good Report

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Jargon Buster

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