About Us

About Us

Healthwatch is the independent consumer champion for people who use health and social care services.

The role of Healthwatch is to find out people’s experiences of health and social care services with a view to making sure they are meeting people’s needs, and to suggest or call for improvements where needed based on people’s experiences.

Healthwatch have the power to make sure that people’s voices are heard by the government and those running services. As well as seeking the public’s views ourselves, we also encourage services to involve people in decisions that affect them. Our sole purpose is to help make care better for people. In summary, Healthwatch is here to:

    1. Help people find out about local care.
    2. Listen to what people think of services.
    3. Help improve the quality of services by letting those running services and the government know what people want from care.
    4. Encourage people running services to involve people in changes to care.

Healthwatch was established in 2013, and each local authority area has its own Healthwatch service. For details of Healthwatch services in other areas, click here.

Healthwatch is for everyone in our community – adults, young people and children. Every voice counts when it comes to shaping the future of services and improving them for today. Healthwatch will help people get the best out of their local health and social care services.

 

People often don’t speak up because they don’t think they can make a difference. We know that people can be unaware of the care and support that is out there. People can feel excluded from services and access to services and treatment isn’t always equal. Those who are least able to speak out will be heard through Healthwatch.

 

Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that Healthwatch does will bring the voice and influence of local people to the development and delivery of local services.

 

Through our network of volunteers, working with existing voluntary and community groups, and our independent research, we can find out what matters to you most about health and social care. Together, your views and our expertise will help shape improvements for everyone.

 

We will use the information we gather to spot important local issues and trends. And we will carry out our own research into those issues that need more investigating, working closely with existing voluntary and community groups and the authorities.

 

Most importantly, we have powers in law which gives us influence. We will feedback what we discover to the authorities who have a legal responsibility to respond and use our findings to shape and improve services and feedback to you on the outcomes. This means you can be reassured that your views really do count.

Each local Healthwatch is commissioned and funded by the Local Authority. In the East Riding of Yorkshire the organisation who has been commissioned to ensure the effective delivery of the Healthwatch Service is Meeting New Horizons.

 

The Trustee Board of Meeting New Horizons provides strategic leadership, promotes good governance and accountability on all contractual, legal and financial duties of Healthwatch.

Our Executive Team

Julie Dearing

Delivery Manager

Julie, joined the team in December 2019 as the Delivery Manager.


As the delivery manager I am here to oversee all aspects of Healthwatch in the East Riding and support the team to carry out their work to capture the views and opinions of our local community; this information can then be used to bring about change or share good practice.


“I have spent more than 20 years working in the voluntary and local authority sectors.  I moved back to the East Riding in 2009 after spending more than 20 years in Devon, where I worked for a charity helping combat rural isolation and loneliness, working in partnership with Health care professionals and Local Authorities.”


More recently Julie worked for Age UK in both Hull and East Riding, helping people combat issues effecting those in later life.

Caroline Frost

Volunteer Coordinator

Caroline, our Volunteer Coordinator has been working in the voluntary sector for over 10 years.  As Volunteer Coordinator, her role is to ensure that Healthwatch East Riding’s volunteers gain the best volunteering experience and feel part of the Healthwatch Team. Getting involved in helping to shape and develop Health and Social Care services in our community and ensuring that the voices of patients, service users and their friends and relatives are heard.


“Whatever their role, I want to give our volunteers the best opportunity to get involved and feel part of the team.  Helping Healthwatch to ensure that the voices the public are heard in order to develop and improve health and social care services at a local and national level.”

Emily Hotchkin

Patient Experience Officer

Emily, our Patient Experience Officer is here to gain the experiences and insights of both patients and the public, ensuring their voices are heard and listened to. Collecting this feedback helps to identify key patterns and trends, and will contribute to various reports made to highlight patient’s experience of local health services. Emily also works with the team on engagement activities and help with various projects.


“Coming from a social science background, I have a Sociology BSc degree and a great interest in the use of research methods to gain in-depth individual experience. I’m excited to use this passion to collect, identify and highlight experiences of health care across an individual, regional and national level.”

Alexandria Hanson

Communications and Engagement Officer

Alexandria, our Communications and Engagement Officer’ leads on engagement activity, ensuring that residents across all demographic groups have accessible ways to engage with Healthwatch and providing effective promotion of Healthwatch through the coordination of communications activity.  


“With a Marketing BSc (Hons) degree and a great interest in the use of communications, I’m excited to use this passion to build and maintain trusted relationships with the both the public and stakeholders – whilst driving growth and awareness, to maximise public feedback and ensure appropriate help is allocated to all.”

Rosie Willis

Youth and Community Outreach Officer

“Hi, I’m Rosie! I’m the Youth and Community Outreach Officer for Healthwatch East Riding.


Since starting in April I have made it my mission to find out young people’s views and experiences of Health and Social Care Services in our area. I want to make sure Young people’s voices are heard and valued. Young Healthwatch have been having fun attending different Youth Events and we have some more coming up too. I’m also very excited to welcome our new young volunteer, Beth to the team!


In my spare time I love to walk my three dogs and enjoy watching History Documentaries.”

Gemma Elsaadany

Community and Inclusion Officer

Gemma is our Community Inclusion and Wellbeing Officer, her main role is to engage with people from different minority communities, in order to learn from their experiences and ensure that their voices are heard amongst the health and social care sector. She is passionate about promoting equality and diversity and wants to ensure that nobody is discriminated against based on their race, religion, ethnicity or cultural differences.


“I’m excited to join the Healthwatch team and super enthusiastic about being able to give a voice to communities who are often unheard and underrepresented, so that we can work to improve their overall experiences in health and social care.”

Independent Strategic Advisory Body (ISAB)

The Independent Strategic Advisory Body (ISAB) supports the staff team to deliver the statutory functions of Healthwatch East Riding (HWERY). The Advisory Body provide feedback and advice and set the overall strategic direction for the work of Healthwatch. In acting as the independent voice and champion of the public and patients in East Riding, they are a vital part of HWERY’s decision making process.

Membership

The Healthwatch Advisory Body (ISAB), in line with national guidance, is made up of the Healthwatch Chief Executive, the Healthwatch Delivery Manager, and independent members, who will be selected for their specific skills and experience, in the following areas:

      1. Patient and public engagement
      2. Marketing and communications
      3. Health and Social Care
      4. Volunteer management
      5. Strategic leadership

Core Responsibilities

With information provided by the Healthwatch East Riding of Yorkshire staff team, the Advisory Body takes responsibility for:

      1. Developing strategic plans for Healthwatch East Ring and other projects developed under the HWERY initiative that are informed by the needs and experiences of East Riding residents.
      2. Reviewing plans for the delivery of Healthwatch East Riding
      3. Monitoring progress against Healthwatch East Riding delivery plans and advising on amendments to meet identified need
      4. Making recommendations to the management of Meeting New Horizons CIC regarding maintaining and safeguarding the independence, probity and transparency of Healthwatch East Riding of Yorkshire
      5. Championing the public and patient views

Meetings

The Independent Strategic Advisory Body (ISAB) meets in person four times a year and the meetings are open to the public. The role of these meetings is to set the strategic workplan for Healthwatch East Riding and to check the delivery against that workplan at key stages. The ISAB provides the overview, scrutiny and challenge to the plans and actions of the delivery team. Dates and venues of meetings are published in advance on our website.

East Riding of Yorkshire ISAB Members

Ian Dewar

Ian Dewar has enjoyed almost thirty years in Public Relations, Marketing and Business Management. Post-RAF career he entered the world of publishing working in New York, Boston and here in the United Kingdom. With British Rail he gained first hand experience in sales, marketing and public relations before becoming that company’s first Commercial Officer. As a PR and Marketing consultant he provided services to a blue chip client base at home and abroad. Ian was Vice Chairman of the South West Durham Health Authority for five years and has maintained an active interest in health related matters since. Now retired he describes himself as a neurotic author with a wife and several ailing cats.

Carol Dyas

Carol has over 35 years’ experience in Primary Care. Carol has volunteered with Healthwatch East Riding of Yorkshire for a number of years before taking up her new role on the Independent Strategic Advisory Body. She enjoys reading, learning new languages, aqua aerobics and walking.  

Sally Burns

Sally is a highly Experienced Senior Manager with over 35 years strategic and operational workplace experience managing a broad range of local government services delivered in Communities. Extensive experience in financial, and people management and Partnership Working. Track record of effective strategy/ policy development and implementation. Outcome-focused approach, with a proven ability to deliver service improvements in a climate of transformation and reducing resources. Project manager with experience of leading complex multi organisational partnership programmes, Effective motivator and able to work with teams to achieve goals within budget and to tight deadlines.

Barbara Lappin

30 years housing management experience working nationally for a housing association that provided housing, care and support to people over 55’s. After a long career in housing and social care it’s so rewarding to have an opportunity to work and contribute to a great team. As a volunteer I feel I have the opportunity to make a difference by helping people have their say in health and social care. I like to listen to peoples experiences, needs and preferences and help them to understand their options and make informed decisions.

Howard Lester

I volunteer to give back to my community and the share skills and knowledge I have developed over 46 years in healthcare. I enjoy talking with people, people of all ages and abilities have so much to share, this helps in the development of a user focused health and care system.

Healthwatch is rewarding, interesting and sometimes challenging but never boring. It has opened doors for me to contribute in so many areas

Enter and View.

Under the Healthwatch regulations, local Healthwatch organisations have the power to ‘Enter and View’ providers so that our Enter and View Ambassadors can observe how services are being delivered. The purpose of the visits are to identify good practice that can be celebrated and shared with others, and to identify any issues raised by service users.

 

Enter & View is not an inspection; we do not look at care plans, medicines management, etc. The Care Quality Commission (CQC) look at the clinical aspects of a service. Enter & View gives a voice to the people using a service and asks them what they think of the service they receive and whether it is working for them.

 

Organisations must allow an Ambassador from Healthwatch to ‘Enter and View’ and look at how services are being provided, as long as this does not affect the care being delivered or the privacy and dignity of people using services.

 

Providers do not have to allow entry to parts of a care home which are not communal areas or allow entry to premises if their work on the premises relates to children’s social services. We are also not permitted to ‘Enter and View’ local authorities’ social services for people under the age of 18.

What happens on a visit?

 

Enter and View visits can be announced or unannounced; it will depend on why we are there. If it is announced, a member of the Healthwatch team will contact the provider in advance and let them know about the intended visit. A small team of Healthwatch volunteers will come to observe the service. They will all have received training and will all have had a DBS check.

They will ask staff, service users, and family members if present, some questions in a friendly and informal style about their experiences of the service. Some questions may relate to experiences of health and social care services more generally.

After an Enter and View visit, a short report will be written up and shared with the provider of the service. Recommendations may be made in order to help make services better for the people who use them. The report may also be shared with relevant commissioners and be put up on this website.

Who can Enter and View?

 

Enter and View Ambassadors are ordinary people, often without previous experience in health or social care. However, they are all interested in giving people a say in the services they receive.

In order to become an Enter and View Ambassadors, individuals need to:

      1. Complete an application form
      2. Attend an interview
      3. Undertake a DBS check
      4. Complete the training detailed below

Our Enter and View Ambassadors receive full training to equip them with the skills needed to carry out Enter and View visits, including:

      1. Enter and View Training
      2. Safeguarding Training
      3. DBS (Disclosure Barring Service) Check
      4. Equality and Diversity Training (not compulsory but completed by all representatives)

Our Enter and View Ambassador will wear an official badge to identify them when they are visiting a place for us.

Interested to find out more?

 

If you have any questions or would like further information about Enter and View visits, as a provider of services or as a service user, speak to one of the team.

Alternatively, if you are interested in becoming an Enter and View Ambassador, please see our Volunteering page.

Healthwatch Enter and View Ambassadors

.

Our current Ambassadors are listed below:

 

      1. Pam Wakelam
      2. Denise Lester
      3. Howard Lester
      4. Barbara Lappin
      5. Barbara Young
      6. Josie Briggs
      7. Carol Dyas
      8. Caroline Frost

Enter and View Reports

 

Healthwatch East Riding of Yorkshire carries out ‘Enter and View’ visits in order to gather the views and experiences of patients, their relatives and staff in health care premises in the East Riding area. This is done through discussion with individuals (both patients and staff) and through observation of the services being delivered. ‘Enter and View’ is not an inspection; it is about gathering information from service users to add to a wider understanding of how services are delivered to local people.

These are the Enter and View reports compiled and published by Healthwatch East Riding of Yorkshire. We update this page regularly.

Driffield Medical Centre

Field House Surgery

Hessle Grange Medical Practice

Leven and Beeford Medical Practice

Market Weighton Group Practice

Pocklington Group Practice

South Holderness Medical Practice

 

Goole and District Hospital

Hull Royal Infirmary Discharge Lounge

Hull Royal Infirmary Emergency Department

Minor Injuries Units

Hawthorne Court

Westwood Park