Enter & View - Care services manager

Name of Facility?(Required)

Name of Care Manager(Required)

How many clients do you currently provide care for at this facility?(Required)

How many members of care staff work at this facility?(Required)

How many care staff are on shift during the day?(Required)

Are any care staff are on shift during the night?(Required)

How are staff training needs identified and provided?(Required)

How do you manage staff absences?(Required)

Do you experience any difficulties with staff recruitment and retention?(Required)

Do you feel supported in your role of manager?(Required)

How are safeguarding issues dealt with?(Required)

How often are care plans reviewed / revised or adapted?(Required)

Where clients have a ReSPECT form, are the occupant and their family or friends always involved and fully informed of what this means for their loved one?(Required)

Do clients have end of life plans in place?(Required)

Yes

No

Sometimes

Are clients and their families involved in these plans?

Yes

No

Sometimes

How do you keep client's friends and family informed of their relative's care and activities?(Required)

What measures are in place to identify loneliness or difficulties clients might have in adapting to the transition to the facility?(Required)

Do you have a complaints policy in place? How is this promoted?(Required)

Do care staff prepare food for clients?

Yes

No

Do care staff have food hygiene certificates?(Required)

Are clients able to choose their own foods etc?(Required)

Are client's weight and fluid intake measured?(Required)

How is this recorded and monitored?(Required)

How are regular health checks arranged for clients?(Required)

How often do clients with hearing aids have them cleaned?(Required)

How often do clients with hearing aids have them professionally checked?(Required)

How often do clients have their sight checked?(Required)

Yearly

Every 2 years

Other

Do you have any problems accessing any of the services below? Please tick all that apply(Required)

Dentistry

Mental Health

GPs

Wheelchair Services

Speech & Language Therapy

District Nurses

Hospital Transport

Incontinence Issues

Care Home Crisis In Reach Team

Select All

If you have ticked any of the above, please give details.(Required)

Are there any other issues you would like to make us aware of that affect your service provision?

Healthwatch East Riding of Yorkshire (HWERY) is always keen to engage with and support our local health and social care providers. Are there any areas which you think HWERY might be able to help and support your service with?

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