Pharmaceutical Needs Assessment 2025 | Healthwatch East Riding of Yorkshire

We are currently recruiting!

Pharmaceutical Needs Assessment (PNA) – Pharmacy User Questionnaire
Step 1 of 2
Introduction
Pharmacies have an important role in providing quality healthcare. These questions are about pharmacies, often referred to as chemists, where you would visit to collect a prescription or purchase medicines that don't require a prescription. This includes both in person and online pharmacies. Hospital pharmacies, areas of a pharmacy that you can purchase cosmetic or general products, and general shops that you can buy medicines such as paracetamol should not be included in this survey.Since 1st April 2013, the Health and Social Care Act 2012 has tasked Health and Wellbeing Boards (HWBBs) with publishing Pharmaceutical Needs Assessments (PNAs) every three years. The East Riding of Yorkshire HWBB published its last PNA for 2022-2025 and has issued 19 Supplementary Statements by December 2023, which will be included in the next PNA (2025-2028). The National Health Service Regulations 2013 mandates a 60-day public consultation on the draft PNA.
Which of the following options best applies to you?(Required)
Please select one of the following options.
I use the same pharmacy all the time
I use different pharmacies, but visit one more often
I use different pharmacies and none more often than any other
I do not use a pharmacy as someone else goes to the pharmacy for me
I never use a pharmacy
Other
Why do you use the pharmacy?(Required)
Please select all that apply.
To collect a prescription
To buy medicine
To seek health advice
To dispose of unwanted or out of date medicines
To get a vaccine
To use other pharmacy services
Please specify what these are(Required)
What factors influence which pharmacy you attend?(Required)
Please select all that apply.
The pharmacy is easy to get to
The pharmacy has longer opening hours
The pharmacy is accessible for example, wheelchair access
The pharmacy usually have what I need in stock
Parking is easy at the pharmacy
The pharmacy is close to my home
The pharmacy is close to my doctor
The pharmacy is close to my work
The pharmacy is close to my children's school/nursery
The pharmacy is close to other shops
The service is quick
The staff know me
The staff do not know me
The pharmacy has an automated collection facility
The pharmacy delivers my medication
There is a private area if I need to talk to the pharmacist
I use an online pharmacy
Other
If you have selected other, please specify what this is.(Required)
How do you usually get to the pharmacy?(Required)
Please select all that apply.
Walking
By bicycle
By bus
By car
By taxi
Other
If you have selected other, please specify what this is.(Required)
Which day is most convenient for you to use a pharmacy?(Required)
Please select all that apply.
Weekday (Monday-Friday)
Saturday
Sunday
During a weekday (Monday-Friday), what time is most convenient for you to use a pharmacy?(Required)
Please select all that apply.
Before 9am
9am-12pm
12pm-2pm
2pm-6pm
6pm-9pm
After 9pm
During a weekend, what time is most convenient for you to use a pharmacy?(Required)
Please select all that apply.
Before 9am
9am-12pm
12pm-2pm
2pm-6pm
6pm-9pm
After 9pm
Is there a more convenient and/or closer pharmacy that you don't use?(Required)
Yes
No
Which of the following factors are why you do not use that pharmacy?(Required)
Please select all that apply.
It is not open when I need it
It is not easy to park at the pharmacy
I have had a bad experience in the past
The service is too slow
The staff are always changing
The staff know me
The staff don't know me
They don't have what I need in stock
The pharmacy doesn't deliver medicines
The pharmacy doesn't have an automated collection facility
The pharmacy is not accessible for example, wheelchair access
There is not enough privacy
Other
Is there any further information you would like to share with us about the local pharmacies?(Required)

Hidden
Demographics
What is your age?(Required)
Please select one of the following options.
Under 18
18-24
25-34
35-44
45-54
55-64
65-74
75 or above
Prefer not to say
Do you consider yourself to have a disability?(Required)
No disability
Physical impairment e.g. mobility issues
Wheelchair user
Visual impairment e.g. being blind
Hearing impairment e.g. being deaf
Mental health condition e.g. depression
Long-term condition e.g. diabetes, chronic heart disease
Learning disability/difficulty e.g. dyslexia
Cognitive impairment e.g. autistic spectrum disorder
Prefer not to say
Other
If you have selected other, please specify what this is.(Required)
What is your gender?(Required)
Male
Female
Non-binary
Prefer not to answer
Other
If you have selected other, please specify what this is.(Required)
Is the option you have selected to the previous question the same as your assigned sex at birth?(Required)
Yes
No
Prefer not to say
What is your sexual orientation?(Required)
Heterosexual (straight)
Lesbian
Gay
Bisexual
Prefer not to say
Other
What is your relationship status?(Required)
Single
Married
Civil Partnership
In a relationship (living together)
In a relationship (not living together)
Widowed
Divorced
Separated
Prefer not to say
Which option best describes your ethnicity?
White- English, Welsh, Scottish, Northern Irish or British
White- Iris
White- Gypsy or Irish Traveller
White- Any other White background
Mixed- White and Black Caribbean
Mixed- White and Black African
Mixed- White and Asian
Mixed- Any other mixed background
Asian or Asian British- Indian
Asian or Asian British- Pakistani
Asian or Asian British- Bangladeshi
Asian or Asian British- Chinese
Asian or Asian British- Any other Asian background
Black or Black British- Caribbean
Black or Black British- African
Black or Black British- Any other Black background
Arab
Prefer not to say
Other
What is your religion?
Christian
Muslim
Buddhist
Sikh
Jewish
Hindu
No religion
Prefer not to say
Other

Δ
Pharmaceutical Needs Assessment (PNA) – Pharmacy User Questionnaire
Step 1 of 2
Introduction
Pharmacies have an important role in providing quality healthcare. These questions are about pharmacies, often referred to as chemists, where you would visit to collect a prescription or purchase medicines that don't require a prescription. This includes both in person and online pharmacies. Hospital pharmacies, areas of a pharmacy that you can purchase cosmetic or general products, and general shops that you can buy medicines such as paracetamol should not be included in this survey.Since 1st April 2013, the Health and Social Care Act 2012 has tasked Health and Wellbeing Boards (HWBBs) with publishing Pharmaceutical Needs Assessments (PNAs) every three years. The East Riding of Yorkshire HWBB published its last PNA for 2022-2025 and has issued 19 Supplementary Statements by December 2023, which will be included in the next PNA (2025-2028). The National Health Service Regulations 2013 mandates a 60-day public consultation on the draft PNA.
Which of the following options best applies to you?(Required)
Please select one of the following options.
I use the same pharmacy all the time
I use different pharmacies, but visit one more often
I use different pharmacies and none more often than any other
I do not use a pharmacy as someone else goes to the pharmacy for me
I never use a pharmacy
Other
Why do you use the pharmacy?(Required)
Please select all that apply.
To collect a prescription
To buy medicine
To seek health advice
To dispose of unwanted or out of date medicines
To get a vaccine
To use other pharmacy services
Please specify what these are(Required)
What factors influence which pharmacy you attend?(Required)
Please select all that apply.
The pharmacy is easy to get to
The pharmacy has longer opening hours
The pharmacy is accessible for example, wheelchair access
The pharmacy usually have what I need in stock
Parking is easy at the pharmacy
The pharmacy is close to my home
The pharmacy is close to my doctor
The pharmacy is close to my work
The pharmacy is close to my children's school/nursery
The pharmacy is close to other shops
The service is quick
The staff know me
The staff do not know me
The pharmacy has an automated collection facility
The pharmacy delivers my medication
There is a private area if I need to talk to the pharmacist
I use an online pharmacy
Other
If you have selected other, please specify what this is.(Required)
How do you usually get to the pharmacy?(Required)
Please select all that apply.
Walking
By bicycle
By bus
By car
By taxi
Other
If you have selected other, please specify what this is.(Required)
Which day is most convenient for you to use a pharmacy?(Required)
Please select all that apply.
Weekday (Monday-Friday)
Saturday
Sunday
During a weekday (Monday-Friday), what time is most convenient for you to use a pharmacy?(Required)
Please select all that apply.
Before 9am
9am-12pm
12pm-2pm
2pm-6pm
6pm-9pm
After 9pm
During a weekend, what time is most convenient for you to use a pharmacy?(Required)
Please select all that apply.
Before 9am
9am-12pm
12pm-2pm
2pm-6pm
6pm-9pm
After 9pm
Is there a more convenient and/or closer pharmacy that you don't use?(Required)
Yes
No
Which of the following factors are why you do not use that pharmacy?(Required)
Please select all that apply.
It is not open when I need it
It is not easy to park at the pharmacy
I have had a bad experience in the past
The service is too slow
The staff are always changing
The staff know me
The staff don't know me
They don't have what I need in stock
The pharmacy doesn't deliver medicines
The pharmacy doesn't have an automated collection facility
The pharmacy is not accessible for example, wheelchair access
There is not enough privacy
Other
Is there any further information you would like to share with us about the local pharmacies?(Required)

Hidden
Demographics
What is your age?(Required)
Please select one of the following options.
Under 18
18-24
25-34
35-44
45-54
55-64
65-74
75 or above
Prefer not to say
Do you consider yourself to have a disability?(Required)
No disability
Physical impairment e.g. mobility issues
Wheelchair user
Visual impairment e.g. being blind
Hearing impairment e.g. being deaf
Mental health condition e.g. depression
Long-term condition e.g. diabetes, chronic heart disease
Learning disability/difficulty e.g. dyslexia
Cognitive impairment e.g. autistic spectrum disorder
Prefer not to say
Other
If you have selected other, please specify what this is.(Required)
What is your gender?(Required)
Male
Female
Non-binary
Prefer not to answer
Other
If you have selected other, please specify what this is.(Required)
Is the option you have selected to the previous question the same as your assigned sex at birth?(Required)
Yes
No
Prefer not to say
What is your sexual orientation?(Required)
Heterosexual (straight)
Lesbian
Gay
Bisexual
Prefer not to say
Other
What is your relationship status?(Required)
Single
Married
Civil Partnership
In a relationship (living together)
In a relationship (not living together)
Widowed
Divorced
Separated
Prefer not to say
Which option best describes your ethnicity?
White- English, Welsh, Scottish, Northern Irish or British
White- Iris
White- Gypsy or Irish Traveller
White- Any other White background
Mixed- White and Black Caribbean
Mixed- White and Black African
Mixed- White and Asian
Mixed- Any other mixed background
Asian or Asian British- Indian
Asian or Asian British- Pakistani
Asian or Asian British- Bangladeshi
Asian or Asian British- Chinese
Asian or Asian British- Any other Asian background
Black or Black British- Caribbean
Black or Black British- African
Black or Black British- Any other Black background
Arab
Prefer not to say
Other
What is your religion?
Christian
Muslim
Buddhist
Sikh
Jewish
Hindu
No religion
Prefer not to say
Other

Δ